Service & warranty

Service & Warranty – Megalampen.nl

At Megalampen.nl, quality and customer satisfaction are paramount. We do everything we can to ensure you are happy with your purchase.

Warranty

All products from Megalampen.nl come with a 2-year warranty from the date of receipt.

This warranty means that the product must meet what you can reasonably expect from it (legal conformity).

What is covered by the warranty?

• Manufacturing defects

• Defects during normal use

• Products that do not function as described

Legal Warranty

In addition to our warranty, as a consumer, you are entitled to the legal warranty.
This means that a product must comply with the agreement and possess the characteristics you can expect from it.

The legal warranty can, in some cases, be valid for longer than 2 years.

What is not covered by the warranty?

The warranty does not apply in the following cases:

• Damage due to incorrect or careless use

• Normal wear and tear

• Damage due to external causes (such as dropping, impact, or water)

• Alterations or repairs carried out by third parties

What to do in case of a defect?

Do you have a problem with your product? Please contact us via info@megalampen.nl and include:

• Your name

• Order number

• Description of the problem

• Any photos of the defect

We aim to respond within 2 business days.

Solution

For a justified defect, we offer one of the following solutions:

• Repair of the product

• Replacement with a new product

• Refund (if repair or replacement is not possible)

Returns under warranty

If the product is under warranty:

• the return costs are at our expense

• you will receive further instructions after contacting our customer service

Important

• Report a defect as soon as possible after discovery

• Always keep your proof of purchase

Questions

Do you have questions about service or warranty?
Feel free to contact us via info@megalampen.nl — we are happy to help you.

MEGALAMPEN.NL
Lighting that brings your space to life.